At That Hardware Store, we understand that sometimes things don’t work out as planned. If you’re not completely satisfied with your purchase, we want to make the return process as easy as possible. Our Return Request Form helps you initiate returns smoothly and efficiently.

To start the return process, simply fill out the Return Request Form on our website. The form will ask for a few details: your order number, the product you wish to return, and the reason for the return. After you submit the form, our team will promptly review your request and get back to you with the next steps.

Please note that we can only accept returns within a specific time frame. Make sure the product is unused, in its original packaging, and in resellable condition. Some items, like clearance products or custom-made goods, may not be eligible for returns. Always check the product’s eligibility on our website before completing the form.

If your return request is approved, we’ll provide you with clear instructions on how to return the item. You can send the product back to us using the shipping method that’s most convenient for you. Once we receive the returned product, we will inspect it and process your refund. We aim to handle returns quickly, so we will notify you once your refund is complete.

In most cases, we issue refunds to your original payment method. If you paid via credit card, PayPal, or another method, your refund will be processed through that same method. However, please be aware that refunds may take a few days to appear in your account, depending on your payment provider’s processing time.

If you have any issues or need further assistance, our customer support team is here to help. We strive to provide you with the best service, and we’ll gladly assist you through the return process if you have questions about eligibility, shipping instructions, or refunds.

We value your satisfaction and aim to make your shopping experience at That Hardware Store hassle-free. By using our Return Request Form, you’ll save time and avoid any confusion. This form is designed to make returning items straightforward, so you can focus on finding products that work for you.

When you shop with us, you’re not just making a purchase; you’re joining a community that cares about your experience. If you find a product that doesn’t meet your expectations, just reach out, and we’ll guide you through the return process. We are committed to ensuring your complete satisfaction, so you can shop with confidence.

Thank you for choosing That Hardware Store. We work hard to provide you with quality products and excellent customer service. Our return policy is just one way we show our commitment to making your experience with us as enjoyable as possible.