At That Hardware Store, we understand that sometimes a product may not meet your expectations or requirements. Whether you received the wrong item, changed your mind, or need a different size or type, our Product Return/Exchange Request Form is here to make the process simple and stress-free.

To begin your return or exchange, simply fill out the form with the required details—such as your order number, contact information, product details, and reason for return or exchange. Our team will review your request promptly and guide you through the next steps.

We accept returns and exchanges within a specified return window from the delivery date. To qualify, items must be unused, undamaged, and in their original packaging. Please note that certain products, such as clearance items or custom-made goods, may not be eligible for return or exchange. We recommend checking our full Refund and Returns Policy before submitting your request.

Once your return or exchange is approved, we will provide clear instructions for shipping the item back. If you’re exchanging, we’ll ship the new item as soon as we receive and inspect the original one. If you’re returning a product, your refund will be processed through your original method of payment.

Our goal is to make sure every customer feels confident and satisfied with their purchase. If you have questions or need help with the process, our customer support team is here to assist you every step of the way.

Thank you for shopping with That Hardware Store. We’re committed to providing high-quality products and a smooth return or exchange experience when needed.