Exchange Request Form

At That Hardware Store, we put your satisfaction first. If you received the wrong item or it didn’t meet your expectations, we’ll help you fix it—fast and stress-free.

We know that shopping online doesn’t always go as planned. That’s why we offer quick and easy exchanges for most of our products. Whether you’re a contractor, DIY enthusiast, or business owner, we want you to feel confident about every purchase.

To start your exchange, simply complete the form below. Include your order number, the item you want to exchange, and a short reason for the return. Our team will review the request and contact you with the next steps. Most exchanges are processed quickly, so you won’t have to wait long.

Make sure your item is unused and in its original packaging. Some items—due to safety concerns or custom specifications—may not qualify for exchange. We’ll let you know right away if any product falls under this category.

We aim to make your experience smooth and frustration-free. That’s why we offer fast support, easy instructions, and helpful guidance from our team. If you’re not sure how to proceed, reach out to us. We’re happy to assist.

Thank you for choosing That Hardware Store. We’re here to make sure you get exactly what you need—nothing less.

Go ahead and fill out the Exchange Request Form below. Let’s get you the right tools and supplies for your next project—quickly, easily, and with confidence.